clb99 Privacy Policy —
Your information is our responsibility

When you register on clb99, log in, or use our services, we may collect the following types of information:

1.1 Information you provide directly

• Full name, date of birth, and nationality
• Email address and username
• Mobile number (for payment verification)
• Payment information (bKash, Nagad, Rocket account numbers)
• Identity document information (national ID card or passport — only when identity verification is required)

1.2 Automatically collected information

• IP address and device information
• Browser type and version
• Time spent on the platform and list of pages visited
• Cookie and session data
• Transaction history and gaming activity

1.3 Information received from third parties

• Transaction confirmation information from payment processors
• Verified information from fraud prevention services
• Information provided by identity verification agencies

We use the collected information for the following legitimate purposes:

2.1 Account management

• Creating, verifying, and keeping your account active
• Keeping the login process secure and completing two-step verification
• Providing password recovery and account support

2.2 Payments and transactions

• Processing deposit and withdrawal requests
• Preventing fraud and unauthorized transactions
• Maintaining transaction records

2.3 Service improvement

• Improving and personalizing platform services
• Diagnosing and resolving technical issues
• Testing new features and games

2.4 Communication

• Sending important notifications related to transactions
• Responding to your support requests
• Providing information on responsible gaming

2.5 Legal compliance

• Complying with applicable laws and regulations
• Cooperating with lawful investigations by authorities
• Enforcing responsible gaming policies

clb99 uses the highest industry-standard technology to protect your personal information. Our security framework includes:

• SSL Encryption: All data transfers between your browser and our servers are encrypted using SSL/TLS protocols.
• Firewall Protection: Advanced firewall systems remain active to prevent unauthorized access.
• Access Control: Only authorized staff can access your information, and every access is recorded.
• Regular Security Audits: Platform security is regularly tested and improved.
• Password Hashing: Your password is never stored directly; only an encrypted hash is kept.

clb99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service provider partners

Necessary transaction information is shared with bKash, Nagad, and Rocket for payment processing. These organizations operate under their own privacy policies.

4.2 Technology and security partners

Necessary information may be shared with trusted technology partners for fraud prevention, identity verification, and cybersecurity services.

4.3 Legal obligations

Information may be provided to authorities in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.4 Business transfers

In the event of a business merger or acquisition, necessary information may be transferred to the relevant party. You will be notified in a timely manner in such cases.

The clb99 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

5.1 Types of cookies we use

• Essential cookies: Required for login sessions and security — disabling these will prevent the platform from functioning properly.
• Functional cookies: Used to remember your preferences, language, and login state.
• Analytics cookies: Used to analyze platform usage patterns and improve services.
• Security cookies: Used to detect and prevent fraud.

5.2 Cookie controls

You can disable cookies through your browser settings. However, disabling essential cookies may prevent you from accessing your account and making transactions.

clb99 believes you should have full control over your own information. You have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or outdated information.
• Right to erasure: In certain circumstances, you may request deletion of your information (where there is no legal obligation to retain it).
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request a copy of your information in a machine-readable format.
• Right to withdraw from marketing communications: You may unsubscribe from promotional emails and notifications.

To exercise these rights, contact our support team. We will respond to your request within 30 business days.

clb99 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

• Age is verified at the time of registration.
• In cases of suspicion, age may be verified through identity documents.
• If someone is confirmed to be a minor, the account is immediately closed and any collected information is deleted.
• If you become aware of a minor's account, please contact us.

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• The destination country or service provider maintains adequate data protection standards.
• The applicable legal framework is followed for data transfers.
• Third parties are contractually bound to obligations of protecting your information.

clb99 may review and update this privacy policy from time to time. In the event of changes:

• The "Last updated" date at the top of the page will be updated.
• A clear notice will be published on the platform for significant changes.
• Continuing to use the platform after a change will be considered acceptance of the new policy.
• Members may be notified by email for major changes to the policy.

You are advised to visit this page regularly to stay informed about the latest policy.

Using your personal information, we run various support programs related to responsible gaming:

• Identifying unusual gaming behaviour and reaching out when needed.
• Providing self-control tools (deposit limits, time limits).
• Facilitating self-exclusion measures when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.